Which Questions Go Where

Following these instructions allows us to fulfill your requests as quickly and easily as possible.
 

#1 NON-URGENT
Please Email Dr. Cowan or  set up a short appt. for medical questions such as:
Should I continue or adjust my dosage of my meds?
I’m having a reaction/experiencing symptoms, what should I do?
What does Dr. Cowan recommend for________?
Can you write me a prescription?
The doctor told me to call to update him, how do I proceed?


#2 URGENT
Call the front desk 415-334-1010 for a same-day phone or office visit:
Acute injuries or illnesses like flu, strep, severe reactions, bacterial or viral infections
Patient is hospitalized and info is needed promptly


#3 EMERGENCY
Call Dr. Cowan’s cell 415-310-1768 only if:
Patient is in the ER and is experiencing life-threatening symptoms
You have an urgent issue and we are closed for the day


#4  SCHEDULED PHONE APPT.
Call 415-334-2328 only if:
You are calling in at your scheduled time to talk with the doctor
(PLEASE NOTE: any messages left on this line without an appointment cannot be returned—refer to #1 or #2 on what to do next)
 

#5  ADMINISTRATION QUESTIONS
Email or Call the front desk 415-334-1010 for:
Can you help me understand my bill?
Can you order these supplements for me?
Will you send me a sign letter for my condition? (please email us exactly what you need it to say)
When can I talk with the doctor?
Where’s my order?
Did you get my labs yet? (test results usually take up to a week, you can also call your lab with our fax # to resend)
**PLEASE NOTE: we regret that due to our workload, we cannot answer “Could you ask Dr. Cowan for me” questions.  Please refer to #1, & if it is urgent #2**


#6 ONLINE OPTIONS
Explore our site for:
FAQs
Contact info
Dr. Cowan’s Articles & Newsletters
Food help & Resources
Insurance & CSH info